Medical Office Management

Program Overview

This program is designed to prepare students to become familiar with clinical assistant functions, and administrative and clerical skills related to the primary role of providing supportive health care services in a medical office or clinic. The learning will be based on today’s trend of healthcare and the students will learn to master current technology and resources to manage a medical office. The students will also engage in studies for career preparation such as communication skills, human relations, professionalism, problem solving, and employment strategies. After completion of in-class studies, students will undertake internship where they will be placed in a medical office for real-life application of skills and training.

Students who successfully complete this program can expect to obtain employment in health care institutions, hospitals, clinics, both large or small clinical offices and health care maintenance organizations or insurance companies, and, state and local community health and home health agencies in entry-level positions such as: Medical Receptionist, Medical Secretary, Billing Clerk, Billing Specialist, Patient Account Representative, Patient Services Representative, Hospital Admissions Clerk, Medical Records Clerk.

Upon completion of the program, the students will be able to:

  • Utilize medical terminology and abbreviations common to medical correspondence, forms, and documents.
  • Manage front office duties such as reception, bookkeeping, record managing and patient data collection.
  • Utilize methods to maintain patient satisfaction in both front and back offices.
  • Promote teamwork and efficiency through cross-training and know the roles of different positions in medical offices and clinics.
  • Have in-depth knowledge of anatomy and physiology.
  • Use appropriate oral and written communication skills with patients, physicians, and colleagues by utilizing professional psychology.
  • Acquire vital signs and patient medical history.
  • Possess proficient skills in running of computer operating system and office task managing software such as word processing, spreadsheets, and communication manager.
  • Demonstrate knowledge in ICD-10 and CPT coding and ability to utilize appropriate manuals to search and confirm correct codes.
  • Have in-depth knowledge of medical instruments and know proper disinfection and sterilization techniques for the instruments.
  • Have in-depth knowledge of today’s health insurance and insurance claim transactions.
  • Understand the legal and ethical standards and implications they have on today’s medical profession.
  • Keep track of office supplies and order equipment as necessary.


Hereunder is the list of courses (with number of hours) that are being offered under this program. Courses with an asterisk can be offered in any sequence within the program/curriculum. Courses are offered at least once a year.
Courses/ Unit Titles Hours
Introduction to Computers* 25
Computerized Keyboarding 25
MS Word 75
MS Excel 75
MS Access 75
MS Outlook 25
Anatomy and Physiology 50
Basic Medical Terminology 50
Medical Office Procedures 50
Clinical Office Procedures 50
Emergency Medical Procedures 50
Medical Law and Ethics 25
Medical Human Relations 50
Medical Office Transcription 50
Medical insurance, billing & coding 75
Internship 50
Total 900

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